Policies
Shipping & Handling
Delivery within Pakistan
All orders within Pakistan are routed through TCS, Leopords,Trax and many others courier services. All our domestic clients will be
provided with a tracking ID. Once the order is Placed, it will be dispatched
within 1-2 working days and will be delivered to you within 4-5 working days.
We offer free delivery For the Tehsil Pindigheb public
only.For the others cities of pakistan delivery charges will be Rs 200.
Exchange Policy
Items purchased from our online store can be sent back for
exchange at our outlet or you can contact our customer service if you wish to
send the items through courier.
Khanbhaioffical allows its customers to exchange the
purchased items subject to conditions. The exchange of item will be allowed if:
•The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
•The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
•The item is in its original packing and the price tag is intact;
• The original invoice of the item he/she wishes to exchange is sent along with the item;
• It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale can also be exchanged. If an item bought on regular price goes on sale, it will be exchanged at same price.
Upon the acceptance of request for exchange, the customer will be notified by our customer service.
The option of cashback is available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel.
Please allow one week for the processing of damage and
claims.
The items can be exchanged at our retail outlet.
Order Cancel Policy
You can cancel your order at any time before the order has
been processed. Once the product has been shipped, You will receive the
tracking information, and you can also get your amount back.
Khanbhaiofficial may cancel orders for any reason. Common
reasons include:
- The Item is Out OF Stock,
- The issuing Financial Institution declines price errors;
- The credit card payment.
Privacy Policy
At Khanbhaiofficial, we value the trust you place in us.
Protecting your personal information is our top priority. This Privacy Policy
explains how we collect, use, and safeguard your data when you visit or shop on
our website.
1. Introduction
Khanbhaiofficial (“we”, “our”, or “us”) operates an online clothing store
dedicated to offering quality apparel and exceptional service to our customers
across Pakistan. This policy describes how we manage your personal information
in accordance with applicable Pakistani privacy standards and responsible
online practices.
By using our website, you agree to the terms outlined in this Privacy
Policy.
2. Information We Collect
We collect information to improve your shopping experience and to ensure
smooth order processing. This may include:
·
Personal details: Name, email
address, phone number, billing/shipping address.
·
Payment information: Collected
securely through our authorized payment partners.
·
Website usage data: Pages
visited, products viewed, and interactions through cookies or analytics tools.
·
Customer support data: Details
shared when you contact us for queries or assistance.
3. How We Use Your Information
Your information helps us provide you with a seamless, personalized, and
secure shopping experience. Specifically, we use it to:
·
Process and deliver your orders efficiently.
·
Communicate with you about your orders, offers,
and promotions.
·
Improve website functionality, products, and
customer service.
·
Prevent fraudulent transactions and ensure data
security.
·
Comply with legal requirements and internal
policies.
We respect your privacy — your information is never sold or shared with
unauthorized third parties.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing
experience. Cookies help us remember your preferences, understand how visitors
use our site, and display relevant offers.
You can choose to disable cookies in your browser settings, but certain
features of our website may not function properly without them.
5. Data Protection and Security
Your privacy and data security are extremely important to us.
We implement industry-standard measures to safeguard your information,
including encryption, secure servers, and limited data access by authorized
personnel only.
While no online system is completely risk-free, we continuously monitor and
update our practices to ensure maximum protection.
6. Third-Party Services
We may partner with trusted third-party service providers (such as payment
gateways, shipping companies, and analytics tools) to operate our business
smoothly.
These partners only receive the information necessary to perform their
functions and are required to handle your data securely.
7. Customer Rights and Choices
You have the right to:
·
Access, update, or correct your personal
details.
·
Request deletion of your data where applicable.
·
Opt out of marketing communications at any time
by clicking the “unsubscribe” link or contacting us directly.
For assistance, you may email us at anwar77s00khan@khanbhaiofficial.com.
8. Contact Information
If you have any questions about this Privacy Policy or how your data is
handled, please contact us at:
📧 anwar77s00khan@khanbhaiofficial.com
📍 Khanbhaiofficial, Khan Cloth Market
Near Masjid Ghulam Shah Pindi Gheb
9. Updates to This Policy
Khanbhaiofficial reserves the right to update or modify this Privacy Policy
at any time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Effective Date.”
Your Trust, Our Commitment
At Khanbhaiofficial, your privacy is part of the trust you place in us — and
we take that responsibility seriously. We’re committed to maintaining
transparency, security, and care in everything we do.
Terms Of Use
At Khanbhaiofficial, we value the trust you place in us.
Protecting your personal information is our top priority. This Privacy Policy
explains how we collect, use, and safeguard your data when you visit or shop on
our website.
1. Introduction
Khanbhaiofficial (“we”, “our”, or “us”) operates an online clothing store
dedicated to offering quality apparel and exceptional service to our customers
across Pakistan. This policy describes how we manage your personal information
in accordance with applicable Pakistani privacy standards and responsible
online practices.
By using our website, you agree to the terms outlined in this Privacy
Policy.
2. Information We Collect
We collect information to improve your shopping experience and to ensure
smooth order processing. This may include:
·
Personal details: Name, email
address, phone number, billing/shipping address.
·
Payment information: Collected
securely through our authorized payment partners.
·
Website usage data: Pages
visited, products viewed, and interactions through cookies or analytics tools.
·
Customer support data: Details
shared when you contact us for queries or assistance.
3. How We Use Your Information
Your information helps us provide you with a seamless, personalized, and
secure shopping experience. Specifically, we use it to:
·
Process and deliver your orders efficiently.
·
Communicate with you about your orders, offers,
and promotions.
·
Improve website functionality, products, and
customer service.
·
Prevent fraudulent transactions and ensure data
security.
·
Comply with legal requirements and internal
policies.
We respect your privacy — your information is never sold or shared with
unauthorized third parties.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing
experience. Cookies help us remember your preferences, understand how visitors
use our site, and display relevant offers.
You can choose to disable cookies in your browser settings, but certain
features of our website may not function properly without them.
5. Data Protection and Security
Your privacy and data security are extremely important to us.
We implement industry-standard measures to safeguard your information,
including encryption, secure servers, and limited data access by authorized
personnel only.
While no online system is completely risk-free, we continuously monitor and
update our practices to ensure maximum protection.
6. Third-Party Services
We may partner with trusted third-party service providers (such as payment
gateways, shipping companies, and analytics tools) to operate our business
smoothly.
These partners only receive the information necessary to perform their
functions and are required to handle your data securely.
7. Customer Rights and Choices
You have the right to:
·
Access, update, or correct your personal
details.
·
Request deletion of your data where applicable.
·
Opt out of marketing communications at any time
by clicking the “unsubscribe” link or contacting us directly.
For assistance, you may email us at anwar77s00khan@khanbhaiofficial.com.
8. Contact Information
If you have any questions about this Privacy Policy or how your data is
handled, please contact us at:
📧 anwar77s00khan@khanbhaiofficial.com
📍 Khanbhaiofficial, Khan Cloth Market
Near Masjid Ghulam Shah Pindi Gheb
9. Updates to This Policy
Khanbhaiofficial reserves the right to update or modify this Privacy Policy
at any time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Effective Date.”
Your Trust, Our Commitment
At Khanbhaiofficial, your privacy is part of the trust you place in us — and
we take that responsibility seriously. We’re committed to maintaining
transparency, security, and care in everything we do.